Refund Policy

MV2TV Server

This document explains the policy and procedure for requesting a refund for the purchase of an MV2TV Server license.

1. Nature of the Product

MV2TV Server is a digital software product (an application license) that can be enjoyed immediately and processed automatically after payment. Because of its digital nature, an activated license is generally non-refundable, except under the specific conditions set out below.

2. Consumer Right of Withdrawal (European Union / UK)

For consumers in the European Union (EU) and the United Kingdom (UK), the right to cancel a purchase within 14 days (right of withdrawal) applies in accordance with applicable consumer protection regulations. This right is forfeited once the license has been downloaded/activated with your explicit consent. Countries where prices are displayed in EU/UK currency and customers who request immediate activation are deemed to have agreed to waive that right.

3. Conditions That May Qualify for a Refund

A refund may be considered when:

  1. The license cannot be activated due to a proven system failure on the provider's side and cannot be fixed within a reasonable time.
  2. The product you received is materially different from what was sold (e.g. the feature package does not match).
  3. An unintentional duplicate payment (transaction) has occurred.

4. Submitting a Refund Request

  1. Submit your refund request through the payment method used or through the company's official contact, attaching the transaction number/code.
  2. Requests must be submitted no later than 30 (thirty) calendar days from the date of purchase, unless otherwise required by applicable law.

5. Process and Payout Time

  1. Requests are verified within 3–5 business days.
  2. If approved, funds are returned to the original payment method within 5–10 business days, depending on the bank or payment provider.
  3. (For purchases made through Paddle): Paddle acts as the merchant of record and processes refunds in accordance with its own refund policy; the refund will be processed by Paddle back to the original payment method.

6. Exclusions

No refund will be given if the license has been actively used beyond the FREE trial provided, or if account/device misuse is detected, including a breach of the terms and conditions.

7. Changes to this Policy

The company may update this policy from time to time. Changes take effect as of the date published on this page.

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